Question 1

How do I book a job?

Accepted Answer

Easiest way is the Reserve page — pick your service, date, and crew size. We'll confirm your slot within a few hours and send a $50 deposit link to lock it in.

Question 2

Do you load and unload U-Haul trucks?

Accepted Answer

Yes! That's one of our most-booked services. You rent the U-Haul, Penske, or Budget truck — we bring the crew (1 to 5 workers) and do the heavy lifting. Pricing is per worker, per hour with a 1-hour minimum.

Question 3

How many movers can I book?

Accepted Answer

Anywhere from 1 to 5 workers. Most studio/1-BR U-Haul loads need 2. Larger 2–3 bedroom moves usually go faster with 3–4. For tight time windows or big jobs, book 5.

Question 4

What payment methods do you accept?

Accepted Answer

Cash, Venmo, Cash App, and Zelle. Online card payments via secure deposit link are coming soon — for now we collect deposits by Venmo/Cash App and the balance after the job.

Question 5

Is the $50 deposit refundable?

Accepted Answer

Fully refundable if you cancel at least 24 hours before your scheduled time. Inside 24 hours we keep the deposit to cover the held slot. The deposit is always applied to your final bill.

Question 6

How big is your van?

Accepted Answer

We run a 2015 Chevy Express 1500 cargo van — fits roughly a studio or large 1-bedroom in one trip, or about 8–10 standard moving boxes plus furniture. For bigger loads, we recommend our U-Haul crew service.

Question 7

Are you insured?

Accepted Answer

Yes — we carry general liability coverage and handle every item with care. With two years of moving experience, we know how to wrap, pad, and load to prevent damage.

Question 8

Do you charge for mileage?

Accepted Answer

Local Madison-area jobs (within 25 miles) include mileage in the hourly rate. Anything beyond that is $0.95/mile, quoted upfront — no surprises.

Question 9

What if my job runs longer than expected?

Accepted Answer

Hourly rates continue at the same posted rate, billed in 15-minute increments after the minimum. We always give you a heads up before going over an estimate.

Question 10

What can't you move?

Accepted Answer

Pianos, gun safes, hazardous materials, and anything that won't safely fit in the van. For oversized items, ask us — we'll often refer you to a partner or recommend a U-Haul crew service.

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